Help as fast as possible in case of technical problems is becoming more and more important - in every company, after-all time is money. Systems, such as servers and clients / workplace computers, data storage and printers, mobile units, telephone systems and communication devices, network components and many things more interact with each other and establish dependencies. If there is a problem with a component, the entire system is down quickly.
Dependencies of a technical nature are considered by Compuserv in a wider context because for you these dependencies involve business processes and value-adding processes. Every company depends on the “simple operation” of the IT system because the EDP is one of the important tools for the business, individually harmonized to the respective requirements.
In case of sudden failure, Compuserv will help you. By means of the possibility of remote access to your system, we can analyze your system for potential sources of error in case of an emergency. Without delay and without travelling costs. The safe remote access to your system permits our support specialists and administrators in addition to look after the operation of your system in the long run, and to carry out the right actions quickly, competently and independently of the location.
Apart from specific remote diagnoses and fault corrections, there are other possibilities to use a remote access sensibly. This includes the possibilities for data transmission, restart and many other areas of application. Regular maintenance work, such as import of updates, account, rights and access upkeep, but also the proactive use of functional extensions of your individual configuration up to special audits and user training are examples of Compuserv remote maintenance.
TeamViewer offers a possibility of quick access to remote servicing by Compuserv. You will find the access on the bottom right side on our website.